This error could have 3 cause factors:
AOI is not installed in the correct manner. You need to be sure that AOI has has been installed correctly on the problem machine.
Further to this, you would need to ensure that the machine has .NET Framework to be version 4.6.2 or later, as well as having the previous versions installed.
If AOI has been installed and setup in the correct manner, then the issue may be caused by the licence file given by despatch.
