Can't see a transaction posting from ASC into the ledgers it has gone missing.
Why are transactions that have been posted not showing in the ledgers?
Please check the following:
Double check the ledgers and ensure the user has the correct search filters and criteria used. For example, ensure all the records have been loaded in for the account.
Check the relevant Batch as the system may be configured to post the batch first.
If they are sales transactions then navigate to Debtors then Process Batch.
If they are purchase transactions then navigate to Creditors then Process Batch.
If they are nominal transactions then navigate to Financials then Process Batch.
Please check that the currency of the transaction matches the currency of the customer / supplier. If it does not, then the transaction would need to be posted with the correct currency or to have Any Currency enabled.
Do the postings have a value, except for Sales invoices from 7.2.2SP2, the system does not post 0 value transactions to the ledger.
For example, if using actual costing for the item despatched or invoiced then check the lot despatched as this may not have a unit cost.Does the related Order Type have an interface. For example, the user may have a stock adjustment order type with no Interface code defined so nothing will post.
If an item or transaction is still stuck, after checking the above, in the sales, purchase or nominal ledger table, Please start a conversation on the Access Community Portal. How to contact Support via the MyAccess Portal | Access Supply Chain Help Centre