Common examples include:
A pick note was created against the wrong order.
The incorrect items or quantities were picked.
The order needs to be reprocessed from the beginning.
If a pick note is raised against the wrong order in error, this will have the effect of locking the order, and preventing further picking. This is intentional, and serves to stop orders from being inadvertently over-picked.
Also it is possible to inadvertently create a pick note without selecting an order number, resulting in many orders being allocated against the same pick note.
To remove the pick note from the system:Click Sales, Pick Notes
Click Confirm
Select the pick note to be removed
Click Unconfirm All
Click Save
Click Post
This will confirm all lines on the pick note with a quantity of zero, which effectively nullifies the pick note, and allows further picking to take place for the order.
In the case of multiple orders picked against a single pick note, you then need to reverse confirm the pick note lines in order to be able to raise new pick notes.Click Sales, Pick Notes
Click Reverse Confirmation
Select the pick note to be reversed
Click Save
Click OK