Raising a credit note for a sales order

Step 1: Click on the Sales Tab
Step 2: Select 'Despatch, Invoice or Credit'
Step 3: Select 'Reverse Despatch'
Step 4: Select 'By order'
Step 5: Enter the order number and open it
Step 6: Click 'Clear All' (this will clear the Tick [selection] on all lines)
Step 7: Highlight the line you want to reverse and select 'Select / Clear'
You will now see a Tick on the far left of the line which indicates this particular line has been selected
Step 8: Repeat Step 7 on all relevant lines you wish to reverse
Step 9: Click 'All OK'
Step 10: Click 'OK' on the Message that pops up (Credit note will be raised when posting)
Step 11: Select the Reason for Credit
Step 12: Check the details on the window that has popped up (Reverse Stock Transaction)
Note: if you want to reverse a specific quantity on that line you can do this by double-clicking on the line at this stage and changing the 'Amount to reverse'
Step 13: Click Post
Step 14: Confirm/Enter the relevant Period
Step 15: Tick 'Complete Order' if you want to complete the order following the credit
Step 16: Click 'OK' if you are happy to proceed with the credit
Step 17: Click OK
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The credit note will now open in the application