VAT figures have been missing in Access EVO; affecting VAT reporting.
Note: Access Digital Tax (ADT) runs the same calculations as Access Supply Chain (ASC). It simply reads the data of ASC.
Please check the following:
Ensure that the VAT return preview ran in ASC is for the same obligation dates/periods as required in Digital Tax for submission to HMRC?
In ASC, is the last updated VAT return showing correctly as the last submission that was sent to HMRC? If not, please ensure the last submission to HMRC matches the ASC VAT Return preview for that obligation. Confirming this, if required, appropriately update the VAT return in ASC so the last updated VAT return states the same as what had been last submitted to HMRC.
If VAT is being reported by periods in ASC, ensure that the Dates of the Periods are correctly in line to reflect whole months.
ADT will report by the Obligation date ranges which are set by HMRC, and will pull out transactions based on their invoice date, regardless of which period it has been posted into. For example, a transaction dated for October could be posted into the period for August, and so would be picked up in the VAT return covering October, if the transaction was not marked on a previous return.
Ensure that transactions are coinciding with the appropriate period number for its date, as a transaction can be picked up on an earlier return, or picked up in a later return, depending on it's date and period posted to.
If the issue continues to occur, please start a conversation on the Access Community Portal.How to contact Support via the MyAccess Portal | Access Supply Chain Help Centre