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Error 'No 161 None found' when trying to Reverse Despatch Sales Order

User cannot reverse despatch a Sales Order using the invoice number getting the error message No 161. None found

A
Written by Andrew McNeice

The problem is that the order is in the incorrect state, usually it is set to a status of completed, so this needs to be changed.

  1. Select the Sales Tab

  2. Click on Status Change, Change Sales Order Status

  3. Enter the Order Number, Save

  4. Click on Release Order

  5. Get message this order has already been invoiced,click on OK

  6. Confirm that you want to release the whole order?.

  7. Enter Reason code, then click on Save

  8. You can then do the Reverse Despatch

  9. To complete the order afterwards Repeat 1 to 7 clicking on Complete Order at Stage 4

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