Error: 'Access Supply Chain has encountered a problem'

Open File Explorer in Windows, with a user ID that has admin rights

Browse to C:\Users\{username}\AppData\Local\Access Accounting Ltd\

Rename the DimensionsX folder to DimensionsX.old. Leave the window open

Launch Supply Chain, but do not attempt to login at this point, just close the launcher when it appears - this will create a new DimensionsX folder in the above location

Browse to C:\Users\{username}\AppData\Local\Access Accounting Ltd\DimensionsX.old\7.2.2.0\

Right-click on the file LogonUserSettings.xml and select Copy

Browse to C:\Users\{username}\AppData\Local\Access Accounting Ltd\DimensionsX\7.2.2.0\

Right click anywhere in the white space and select Paste

Close File Explorer

Launch Supply Chain again and login as normal