Users are facing issues reversing the receipt of a Purchase Order.
Potential causes are as follows:
Order has been marked as Complete; this can be reversed as follows:
Go to Purchasing
Click Change Purchase Order Status
Select the order
Click Release, All
Stock for the order has been consumed by Works or Sales Orders - The stock is no longer physically available for reversal. Potential workarounds:-
Reverse the transactions:
Manually reverse all sales/works transactions using the stock
Re-despatch/Issue them with the correct stock
Reverse the order
Use the Reject option (in Stock) to reject other stock
You an then go into:
Stock
Select Receipts, Receive Goods on Site
Enter the Purchase Order Number, Supplier and Supplier Deliver Note Reference
Tick the Reverse box
Then Save
If the deliveries are linked to purchase invoices, and the purchase invoices have been posted, it is not possible to do a reverse receipt for these deliveries.
Note: You can only reverse a receipt if the goods are still in their received state. Once they have been moved or split, the direct link is broken. Using the rejection option to remove the stock linking it to the original Purchase Order fixed the issue.