Stock items cannot be scanned onto any Works order
Multiple hand scanners experience intermittent timeout errors during stock movements
Scanner icon appears and disappears during stock movements
Issue affects multiple scanners or specific users intermittently — some users may be unaffected
Cause
This error is typically caused by the Access Connect service on the web server stopping or becoming unresponsive.
Next steps
This issue requires the Access Connect service on your web server to be restarted by the support team. Contact support via the MyAccess Portal and include the following to help the team resolve it quickly:
The exact error message shown on the scanner
Which users and devices are affected
Whether the issue is affecting all scanners or only some
How long the issue has been occurring