User trying to use the Despatch / Invoice option for a Sales Order but receives the error message:
One or more of the order lines on this order are on an open pick note and are excluded from despatching by this method.
You need to remove the stock items on active pick notes. Any order lines that have active pick notes against them will not be included in the despatch, and subsequently, the invoicing process.
This is by design, and serves to stop order lines from being despatched prematurely while picking is still in process.
There are a number of ways that this situation could be dealt with depending on the required outcome:
If stock has been picked but not despatched, and needs to be despatched: Despatch the remaining stock against the pick note(s). Click Sales, Despatch Invoice or Credit and select the Despatch by Pick Note option.
If the stock has been picked, but does not need to be despatched: Reverse the pick confirmation. Click Sales, Pick Notes and select the Reverse Confirm option. This will return the picked items to stock.
If a Pick Note has been raised, and then not processed further: Confirm the Pick Note using the normal process. If the stock is no longer required for the order, confirm it with a quantity of zero, and then click Sales, Pick Notes and select the Reverse Confirm option. This will effectively clear the Pick Note from the system.