User is attempting to view documents on Access Supply Chain but the Document button is greyed out.
Solution 1
Please check that you have ADM credentials set against your user. This can be checked by doing the following:
Navigate to System, User Records
Find your user and click Open User
Open the Linked Users tab. Here you should find a section with ADM User Name and ADM Password. If this is empty, please enter your ADM details and click Check User
Press the Save & Close button
Solution2
If there are ADM Credentials set against your user but the documents button is still greyed out, then it would indicate that this is not present on your security profile. Please ask an onsite administrator to check your ASC user account is added to the correct security profile; with the valid permissions to Document.
Solution 3
The ASC licence was created without the Attachments module ticked. A new unlock key will have to be generated by the licencing team. Please start a conversation on the Access Community Portal.How to contact Support via the MyAccess Portal | Access Supply Chain Help Centre.