Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version=x.x.xxx.x, Culture=neutral, PublicKeyToken=xxxx' or one of its dependencies. The system cannot find the file specified.
This normally occurs after a new ASC Client install, when a user is trying to run anything that relies on a Crystal report. This should have been caught as part of the installation tests and rectified by the installer, so they need to look into this.
This needs to be done as a local Administrator on the machine
This error message means that the installation of Crystal Reports Runtime has failed to complete during the ASC install process.
Initially run upgradeclient.exe as an administrator from the local machine's Client Application folder
On the computer with the issue, log out of the ASC Client.
Navigate to C:\Program Files (x86)\Access Applications\ASC7.2.2\Client Application.
Right-click on UpgradeClient.exe and run as administrator.
In the InstallShield Wizard, click Next.
Click Install.
once all of the prerequisites have installed cancel out before the main installer runs.
If that doesn't work try to install the Crystal Runtime manually, please do the following:
Logon to the PC with administrative permissions
Browse to the \Perquisites folder of your ASC installation media
Double click on the file called CRRuntime_{version number}.msi
Follow the onscreen prompts to install the software