Overview
This error is generally found on newly installed client machines when trying to open any of the manufacturing options and will usually include something similar to the following information and result in the option not loading at all or not loading correctly.
Netlaunch
Load error: file 'onOleException'
error code: 173, pc=0, call=1, seg=0
173 Called program file not found in drive/directory.
How to resolve this
⚠️Important:This should have been discovered as part of the installation testing.
To resolve this error, the person who has installed the client will need to perform the following steps:
Close Supply Chain.
Navigate to the Client Application folder on the local PC (usually located at "C:\Program Files (x86)\Access Applications\ASC7.2.2\Client Application")
Run the 'RegisterSCFNET.bat' file as an administrator (Right click and Run as Administrator). This will only take a second to process.
Run the 'UpgradeClient.exe' again as administrator
Select Next, you may or may not then see a list of prerequisites that need to be installed
Select Next again and then Finish once the process is complete.
Now log back into Supply Chain, and the manufacturing options should now be working.