I cannot log out and back into the application and get the following message.
Could not connect to net.tcp://[Server Name]:[ASC Port]/LogonService. The connection attempt lasted for a time span of 00:00:21.0513982. TCP error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond {Server IP Address}:{ASC Port}. (EndpointNotFoundException)
I am unable to log into the system , this is usually because Access NFP Server is not running (other users may be on and processing ok):
Confirm if the ASC server is up and you can log into Access Supply Chain on it, if this is the case it is generally a networking issue and that will need to be investigated by whoever supports your IT.
If you cannot log onto ASC on the Server:
Connect onto the server running ASC, if you have a hosted this will need to come to you support team to do if you do not have access.
Left Click on the Windows button
Type in Services
Select and run Windows Services
Access NFP Server [Version Number] in the list
If it is not showing a status, click on it and Start the service
If the service is running, you will need to get all of your users out and stop and start it . Do not do this with users logged on as that may corrupt Data